In the event your Mochis Bag presents manufacturing problems in the first 6 months, it will be covered by all means by our direct Warranty.

Nonetheless, it’s important that you know if the issues are chargeable to the user, to its subjective appreciation or derived from misuse or careless use like scratches, cuts, bumps, spills or water damage if the product isn’t declared as water proof, which in that case the Warranty does not apply.

Procedure: once the request is entered, we’ll send you an email within the next minutes asking for more information about your problem. If your Warranty is validated, we’ll send you all the details in answer to your email. Always check your spam and promotions folder.